How to refund customers on Stripe and reissue invoices

Learn how to refund a customer on Stripe and reissue an invoice in Bookipi Invoice Web v2

Learn how to refund customers on Stripe and reissue invoices in Bookipi Invoice Web v2 with our simple steps.

Refund customers on Stripe with two methods:

Refund payments on Stripe in Payments Overview

Step 1: Find the payment to be refunded on the payments overview page.

Step 2: Click the ••• icon to the right of the charge. Select ‘Refund payment‘.

Step 3: A full refund can be issued by default. For a partial refund, enter the amount you would like to be refunded.

Step 4: Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

Step 5: Click ‘Refund’.

Refund payments on Stripe in Dashboard section

You can go to the Dashboard section to refund a specific payment.

Step 1: Click ‘Refundfor a specific payment.

Step 2: Choose a full or partial refund and pick a reason for the refund.

Bulk Refunds of full payments on Stripe in Dashboard section

You can also make bulk refunds of full payments in the Dashboard section. Partial refunds must be issued individually.

Step 1: Select the multiple payments to refund by checking the box to the left of each payment that you want to refund.

Step 2: Click ‘Refund’ to be prompted for the reason.


Refunding your payment on the Stripe dashboard will not change the status of the invoice in Bookipi Invoice


Step 3 (Optional): You can reissue the invoice in Bookipi Invoice once you have refunded your customer:

a) Select ‘Invoice

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b) Select the invoice you wish to reissue

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c) Select the three dots on the top right-hand corner

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d) Select ‘Copy

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e) Select ‘Save

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f) Select ‘Send‘ to send the new reissued invoice to your customer to get paid

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g) Customize your email and select ‘Send’

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Discover more tutorials for Bookipi Invoice on Web v2

Discover more tips on how to get the most out of Bookipi Invoice on Web v2 with our Web v2 guides.

Make sending invoices anytime and anywhere even easier by downloading Bookipi Invoice mobile app and check out our mobile app guides.