{"id":7531,"date":"2022-01-31T02:54:09","date_gmt":"2022-01-31T02:54:09","guid":{"rendered":"https:\/\/bookipistg.wpengine.com\/?p=7531"},"modified":"2026-05-17T06:26:49","modified_gmt":"2026-05-17T11:26:49","slug":"how-to-refund-customers-on-stripe-and-reissue-invoices","status":"publish","type":"post","link":"https:\/\/bookipi.com\/fr\/guides\/invoice-web-v2\/how-to-refund-customers-on-stripe-and-reissue-invoices\/","title":{"rendered":"How to refund customers on Stripe and reissue invoices"},"content":{"rendered":"<div class=\"intercom-article\">\n<h2 class=\"intercom-article-subheading\">Learn how to refund a customer on Stripe and reissue an invoice in Bookipi Invoice Web v2<\/h2>\n<h1 id=\"h_597485b693\">How to refund customers on Stripe and reissue invoices<\/h1>\n<p class=\"no-margin\">Learn how to refund customers on Stripe and reissue invoices in the Bookipi Invoice Web app with these simple steps.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\"><a href=\"https:\/\/stripe.com\/docs\/refunds#dashboard\" target=\"_blank\" class=\"intercom-content-link\">Refund customers on Stripe<\/a> with two methods, with refunds able to include shipping and tax if they were part of the original transaction.<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"#h_2a14557d38\" target=\"_blank\" class=\"intercom-content-link\">Refund payments on Stripe in Payments Overview<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_0ad0500308\" target=\"_blank\" class=\"intercom-content-link\">Refund payments on Stripe in the Dashboard section<\/a><\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">\n<p class=\"no-margin\">\n<h2 id=\"h_2a14557d38\"><b>Refund payments on Stripe in Payments Overview<\/b><\/h2>\n<h3 id=\"h_799d3648e6\"><b>Step 1: <\/b>Find the payment to be refunded on the <a href=\"https:\/\/dashboard.stripe.com\/payments\" target=\"_blank\" class=\"intercom-content-link\">payments overview<\/a> page.<\/h3>\n<h3 id=\"h_799d3648e6\"><b>Step 2: <\/b>Click the <b>\u2022\u2022\u2022<\/b> icon to the right of the charge. Select <b><i>\u2018Refund payment<\/i>\u2018<\/b>.<\/h3>\n<h3 id=\"h_799d3648e6\"><b>Step 3: <\/b>A full refund can be issued by default. For a partial refund, enter the amount you would like to be refunded.<\/h3>\n<h3 id=\"h_799d3648e6\"><b>Step 4: <\/b>Select a reason for the refund. If you select <i>Other<\/i>, you must provide an explanatory note that is attached to the refund.<\/h3>\n<h3 id=\"h_799d3648e6\"><b>Step 5: <\/b>Click <b><i>\u2018Refund\u2019<\/i><\/b>.<\/h3>\n<p class=\"no-margin\">\n<p class=\"no-margin\">\n<h2 id=\"h_0ad0500308\"><b>Refund payments on Stripe in the Dashboard section<\/b><\/h2>\n<p class=\"no-margin\">You can go to the <i>Dashboard<\/i> section to refund a specific payment.  <\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_14772bd319\"><b>Step 1:<\/b> Click <i>\u2018Refund<b>\u2018<\/b><\/i><b> <\/b>for a specific payment.<\/h3>\n<h3 id=\"h_14772bd319\"><b>Step 2<\/b>: Choose a full or partial refund and pick a reason for the refund.<\/h3>\n<p class=\"no-margin\">\n<p class=\"no-margin\">\n<h2 id=\"h_91e69e5de9\"><b>Bulk Refunds of full payments on Stripe in the Dashboard section<\/b><\/h2>\n<p class=\"no-margin\">You can also make bulk refunds of full payments in the <i>Dashboard<\/i> section. Partial refunds must be issued individually. <\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_6e9dadd53c\"><b>Step 1:<\/b> Select the multiple payments to refund by checking the box to the left of each payment that you want to refund. <\/h3>\n<h3 id=\"h_6e9dadd53c\"><b>Step 2:<\/b> Click <i>\u2018Refund\u2019<\/i> to be prompted for the reason. <\/h3>\n<p class=\"no-margin\">\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #e8e8e880; border-color: #73737633;\">\n<p class=\"intercom-align-center no-margin\"><i>Refunding your payment on the Stripe dashboard will not change the status of the invoice in Bookipi Invoice <\/i><\/p>\n<\/div>\n<p class=\"no-margin\">\n<h3 id=\"h_84873af93e\"><b>Step 3 <\/b>(Optional): You can reissue the invoice in Bookipi Invoice once you have refunded your customer:<\/h3>\n<h4 id=\"h_aa933742a8\">a) Access <b><i>\u2018Invoice\u2019<\/i><\/b><\/h4>\n<p class=\"no-margin\">Select <i>\u2018<b>Invoice\u2019<\/b><\/i><b> <\/b>from your document lists.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/63350d6367eb36e326095f021a52b65a7d9756e11ea0fffd708435913326152d.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 1\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_d3fd82e750\">b) Choose Invoice<\/h4>\n<p class=\"no-margin\">Find and select the invoice you wish to reissue.<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/bf87ad20b4acdeef12fb8a7a84eda947992448a77b39d09cd513e3183afa50d6.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 2\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_e16e5795e9\">c) Open Options<\/h4>\n<p class=\"no-margin\">Tap the three dots (<b>\u2022\u2022\u2022<\/b>) in the top right corner of the screen.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/ba5e739f4140ae6d20219708010595d73a03b9a89083869f9d181919e98fc307.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 3\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_8597d73b8f\">d) Copy Invoice<\/h4>\n<p class=\"no-margin\">Choose <i>\u2018<b>Copy\u2019<\/b><\/i> from the options.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/f9a73d09b27c1c1ddc1a121e998ad7ae557f5b2991f57c2c471104e71839a668.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 4\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_f62f7adcfc\">e) Save Invoice<\/h4>\n<p class=\"no-margin\">Select <i>\u2018<b>Invoice\u2019<\/b><\/i> on the category list to create a new copy of the invoice.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/0edbb6d6c8c6b7b32237e33329d11db825a24e9e73b5ce51a38214da6197815b.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 5\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_4e0ebd6db9\">f) Select \u2018<i>Continue<\/i>\u2018<\/h4>\n<p class=\"no-margin\">Click<b><i> \u2018Continue\u2019<\/i><\/b> to save the invoice.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/3794da089768b5df3070f81a0a7bbdc4473a9c186e8b4094a191265d61a9d49c.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 6\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_ac4cb97b56\">g) Send Invoice<\/h4>\n<p class=\"no-margin\">Click <b><i>\u2018Send\u2019<\/i><\/b> to share the reissued invoice with your customer to get paid. <\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/74d8db549f2920ebc0613ae6693b913b499e4e2b9a7582e8927b257d9743b343.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 7\" class=\"intercom-img-landscape\"><\/div>\n<h4 id=\"h_d4aca53a04\">h) Customize your email and select \u2018<i>Send\u2019<\/i><\/h4>\n<p class=\"no-margin\">Adjust the email message if needed, and select <b><i>\u2018Send\u2019<\/i><\/b> to complete the reissue. <\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/01\/89092b3448c85129083c61c3068c911d31eace6aa8d412829036fa2b4b0d6d90.png\" width=\"1606\" height=\"960\" style=\"height: auto;\" alt=\"Invoice Web V2 - How to refund customers on Stripe and reissue invoices - 8\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<p class=\"no-margin\">\n<h2 id=\"h_b1fa5c9625\">Refund FAQ \u2013 Bookipi and Stripe<\/h2>\n<p class=\"no-margin\">\n<h3 id=\"h_2d407902ba\">Q: How long do refunds take to process?<\/h3>\n<p>A: Once the refund is processed, Stripe will return the funds to your original payment method. Processing times may vary depending on the customer\u2019s bank, but typically it takes 5\u201310 business days.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">If your customer hasn\u2019t received their refund after the expected timeframe, check the refund status in your Stripe dashboard. If the status shows successful, ask the customer to contact their bank or card issuer for more information.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_cfd2276ae7\">Q: Can I refund a payment made through Bookipi without logging into Stripe?<\/h3>\n<p class=\"no-margin\">A: Currently, refunds must be processed directly through your Stripe Dashboard. Bookipi doesn\u2019t yet support issuing refunds from within the Bookipi app or web dashboard.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_7baa61dca6\">Q: Are Stripe fees refunded when I issue a refund?<\/h3>\n<p class=\"no-margin\">A: Stripe does not return processing fees on refunded transactions. You\u2019ll still be charged the original transaction fee, even if the full amount is refunded.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_403f713120\">Q: Can I issue a partial refund?<\/h3>\n<p class=\"no-margin\">A: Yes. Stripe supports partial refunds. Just enter the desired refund amount during the refund process in your Stripe Dashboard.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_0173b86431\">Q: What if my customer says they haven\u2019t received the refund?<\/h3>\n<p class=\"no-margin\">A: First, confirm the refund has been issued in your Stripe dashboard. If it has, advise your customer that it may take up to 10 business days. If it\u2019s been longer, contact <a href=\"https:\/\/support.stripe.com\/topics\/verification\" target=\"_blank\" class=\"intercom-content-link\">Stripe Support<\/a>.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_548e3be514\">Q: What happens if I refund after the payout has already occurred?<\/h3>\n<p class=\"no-margin\">A: Stripe will deduct the refund amount from your next payout. If your balance is insufficient, you may need to fund your Stripe account.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_6eba02b232\">Q: Where can I see the refund status?<\/h3>\n<p class=\"no-margin\">A: Refund statuses are available in your Stripe Dashboard under the original payment. You\u2019ll see whether the refund is pending, succeeded, or failed.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_15141bb0a8\">Q: Can I cancel a refund after issuing it?<\/h3>\n<p class=\"no-margin\">A: No. Once a refund is issued in Stripe, it cannot be canceled or reversed.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_ad76b71928\">Q: Who do I contact for refund-related issues? <\/h3>\n<p class=\"no-margin\">A: You can contact the following:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"https:\/\/support.stripe.com\/topics\/verification\" target=\"_blank\" class=\"intercom-content-link\">Stripe support<\/a>: For technical or processing issues.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"mailto:support@bookipi.com\" target=\"_blank\" class=\"intercom-content-link\">Bookipi support<\/a>: For help related to invoices or your Bookipi account.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">\n<h3 id=\"h_a7865f193c\"><b>Q: What should I do if a payment was made after an order was canceled?<\/b> <\/h3>\n<p class=\"no-margin\">A: If a payment was made after an order was canceled, contact the merchant directly to confirm the status of the order and request a refund if applicable. Bookipi does not handle refunds directly, so it is essential to communicate with the merchant for resolution.<\/p>\n<p class=\"no-margin\">\n<hr>\n<h2 id=\"h_8280d73805\"><b>Discover more tutorials for Bookipi Invoice on Web v2<\/b><\/h2>\n<p class=\"no-margin\">Discover more tips on how to get the most out of Bookipi Invoice on Web v2 with our<a href=\"https:\/\/bookipi.com\/guides\/invoice-web-v2\/\" target=\"_blank\" class=\"intercom-content-link\"> Web v2 guides<\/a>.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Make sending invoices anytime and anywhere even easier by downloading <a href=\"https:\/\/www.bookipi.com\/invoice-app\/\" target=\"_blank\" class=\"intercom-content-link\">Bookipi Invoice mobile app<\/a> and check out our <a href=\"https:\/\/bookipi.com\/guides\/invoice-mobile-app\/\" target=\"_blank\" class=\"intercom-content-link\">mobile app guides<\/a>.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Read our <a href=\"https:\/\/bookipi.com\/guides\/invoice-web-v2\/accepting-card-payments-faq\/\" target=\"_blank\" class=\"intercom-content-link\">frequently asked questions (FAQ)<\/a> for accepting card payments on Bookipi Invoice   <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to refund a customer on Stripe and reissue an invoice in Bookipi Invoice Web v2<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_yoast_wpseo_focuskw":"refund customers invoice","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"Learn how to refund card payments to customers in Bookipi Invoice Web v2. Allow refunds & reissue invoices with our guide.","site-sidebar-layout":"default","site-content-layout":null,"ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":null,"ast-hfb-below-header-display":null,"ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":null,"ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":null,"header-main-stick-meta":"","header-below-stick-meta":null,"astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_intercom_article_id":"5938178","footnotes":""},"categories":[92],"tags":[54],"class_list":["post-7531","post","type-post","status-publish","format-standard","hentry","category-invoice-web-v2","tag-intercom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to refund customers on Stripe and reissue invoices | Bookipi<\/title>\n<meta name=\"description\" content=\"Learn how to refund card payments to customers in Bookipi Invoice Web v2. 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