{"id":18693,"date":"2025-04-27T07:55:25","date_gmt":"2025-04-27T12:55:25","guid":{"rendered":"https:\/\/bookipistg.wpengine.com\/?p=18693"},"modified":"2026-06-14T05:42:27","modified_gmt":"2026-06-14T10:42:27","slug":"how-to-view-your-call-history-in-bookipi-ai-receptionist","status":"publish","type":"post","link":"https:\/\/bookipi.com\/guides\/how-to-view-your-call-history-in-bookipi-ai-receptionist\/","title":{"rendered":"How to view your call history in Bookipi AI Receptionist"},"content":{"rendered":"<div class=\"intercom-article\">\n<h2 class=\"intercom-article-subheading\">View your call logs and history in Bookipi AI Receptionist.<\/h2>\n<h2 id=\"h_d660ffb6c9\">How to view your call history in Bookipi AI Receptionist<\/h2>\n<p class=\"no-margin\">In this article, you will learn how to navigate your Receptionist dashboard and review the following:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"#h_f3b74eb9ab\" target=\"_blank\" class=\"intercom-content-link\">Recent Calls<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_0fb3b56ea1\" target=\"_blank\" class=\"intercom-content-link\">Call Logs<\/a><\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">To begin, click <b><i>\u2018Receptionist\u2019<\/i><\/b> from the left panel of your Bookipi web dashboard.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/a79ef82e4e8e94b59dcf1e73abd7667f66f148cdfd6f029d8d2f51ff18326df4.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 1\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<hr>\n<h3 id=\"h_f3b74eb9ab\">Recent Calls<\/h3>\n<p class=\"no-margin\">The <b>Recent Calls<\/b> section displays your call history and allows you to review detailed information for each call.<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/fb200b4ffa249584182bec3d8acab91c05c26c09cc17434ece5c006dd014d356.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 2\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<p class=\"no-margin\">You can:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><b>View recent calls<\/b> within a selected time period by clicking the time period dropdown button on the far-right side of the section.<\/p>\n<\/li>\n<\/ul>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/fbd91d344536b133b97ed2b878fdc392e1acf9203ab1822abb432c024d42c8e0.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 3\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<ul>\n<li>\n<p class=\"no-margin\"><b>Filter<\/b> calls by request type.<\/p>\n<\/li>\n<\/ul>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/b501c02866c17fdd12881c2f0266dbf95a52aafd2f129e3b4b79f203b09dd7ea.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 4\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<ul>\n<li>\n<p class=\"no-margin\"><b>Search<\/b> by phone number or caller name.<\/p>\n<\/li>\n<\/ul>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/27d081918bcdbe99149a88269ec9bf49e218a8db5a48dfbb29d6869937dea067.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 5\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<ul>\n<li>\n<p class=\"no-margin\"><b>Sort<\/b> call records by clicking the arrow next to any column title (Phone number, Request type, Status, Name, or Call time) to arrange them in your preferred order.<\/p>\n<\/li>\n<\/ul>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/cfb0c9b27047e3a0d2bf4a71073c9dddcd1ece9d58149cef0ce502858482dfa6.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 6\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<ul>\n<li>\n<p class=\"no-margin\"><b>Manually update the call status<\/b> directly from the call entry. Simply click on the current status and select either <b><i>\u2018To-do\u2019<\/i><\/b>, <b><i>\u2018In Progress\u2019<\/i><\/b>, or <b><i>\u2018Completed\u2019<\/i><\/b>.<\/p>\n<p class=\"no-margin\">\n<ul>\n<li>\n<p class=\"no-margin\"><b>To-do<\/b> \u2013 marks the call as needing action or follow-up<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>In Progress<\/b> \u2013 indicates the call is currently being handled<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Completed<\/b> \u2013 shows the call has been resolved or finished<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/f13cab3ec14169ad5df0d482db8dacb89bfd3a4ffb2daece720db8e16bbfe778.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 7\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<hr>\n<h3 id=\"h_0fb3b56ea1\">Call Logs<\/h3>\n<p class=\"no-margin\">Select any call from your call history to access its detailed logs.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">At the top of this section, you can view the audio recording of the call, where you can listen to the full conversation.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/62042b3fe670718dd13f5014b996e07fb61802fae20c375cc5d86f13665d8915.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 8\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<p class=\"no-margin\">In the <b><i>\u2018Overview\u2019<\/i><\/b> tab, you can review an AI-generated conversation summary along with relevant call and customer information.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/d8a5b65cba5d2045243deebfc19234eaa2a41606f9748488d87abbd9bc3dd2e6.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 9\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<p class=\"no-margin\">In the <b><i>\u2018Transcript\u2019<\/i><\/b> tab, you can view the full text transcript of the call conversation.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/21f2cae7ebad69eb010336a21c3ee4b744880f316f8c25597538c810db1882c6.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 10\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<p class=\"no-margin\">In the <b><i>\u2018Call history\u2019<\/i><\/b> tab, you can view all calls associated with the caller, including the date, time, call type, and call duration.<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/bookipi.com\/wp-content\/uploads\/2026\/05\/6895155c1e253ece6c13e7b475862516c3c7d746e199f89ffb3ca976926a7635.png\" width=\"1582\" height=\"960\" style=\"height: auto;\" alt=\"Uncategorized - How to view your call history in Bookipi AI Receptionist - 11\" class=\"intercom-img-landscape\"><\/div>\n<p class=\"no-margin\">\n<hr>\n<h2 id=\"h_a3ad3cd8da\">FAQs about how to view your call history in Bookipi AI Receptionist<\/h2>\n<h3 id=\"h_6e68d8bc4d\">Q: Why can\u2019t I see my previous calls?<\/h3>\n<p class=\"no-margin\">A: Your Bookipi AI Receptionist dashboard displays today\u2019s calls by default. If you\u2019re looking for older calls, click the time period dropdown in the far-right side of the section and select a specific date range or choose <b><i>\u2018All\u2019<\/i><\/b> to view your complete call history, including previous calls.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">If your recent calls appear locked, it means your subscription is currently inactive. To access the full list of calls, transcripts, and recordings, you\u2019ll need to subscribe to Bookipi AI Receptionist again to restore access.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_cde8d17c2b\">Q: Can I download call recordings?<\/h3>\n<p class=\"no-margin\">A: Currently, call recordings cannot be downloaded. However, all recordings are securely stored in your Bookipi AI Receptionist dashboard, allowing you to access and review them anytime.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_8882c65907\">Q: Why is a caller marked as \u201cUnknown\u201d?<\/h3>\n<p class=\"no-margin\">A: A caller may appear as <b>\u201cUnknown\u201d<\/b> if the name was not captured by your AI receptionist or if the caller\u2019s name was not provided during the call.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_f2bd959444\">Q: Can I delete individual call entries?<\/h3>\n<p class=\"no-margin\">A: No. Individual call entries cannot currently be deleted. All calls are securely stored in your Bookipi AI Receptionist dashboard for record-keeping and future reference.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_d6e21171cd\">Q: Can I return a call directly from the call history?<\/h3>\n<p class=\"no-margin\">A: No. Bookipi AI Receptionist is designed to handle incoming calls only and does not currently support outbound calling or callbacks directly from the dashboard.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">The AI Receptionist acts as a virtual assistant that answers incoming calls, captures caller information, records messages, and helps manage customer communication for your business.<\/p>\n<p class=\"no-margin\">\n<hr>\n<h2 id=\"h_5e9bab699c\">Discover more tutorials for Bookipi Invoice on Web v2<\/h2>\n<p class=\"no-margin\">Discover more tips on how to get the most out of Bookipi Invoice on Web v2 with our <a href=\"https:\/\/bookipi.com\/guides\/invoice-web-v2\/\" target=\"_blank\" class=\"intercom-content-link\">Web v2 guides<\/a>.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Make sending invoices anytime and anywhere even easier by downloading the Bookipi Invoice mobile app and check out our <a href=\"https:\/\/bookipi.com\/guides\/invoice-mobile-app\/\" target=\"_blank\" class=\"intercom-content-link\">mobile app guides<\/a>.<\/p>\n<p class=\"no-margin\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>View your call logs and history in Bookipi AI Receptionist.<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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