{"id":7532,"date":"2022-04-06T03:18:48","date_gmt":"2022-04-06T03:18:48","guid":{"rendered":"https:\/\/bookipistg.wpengine.com\/?p=7532"},"modified":"2026-05-17T06:26:46","modified_gmt":"2026-05-17T11:26:46","slug":"accepting-card-payments-faq","status":"publish","type":"post","link":"https:\/\/bookipi.com\/au\/guides\/invoice-web-v2\/accepting-card-payments-faq\/","title":{"rendered":"Accepting Card Payments FAQ"},"content":{"rendered":"<div class=\"intercom-article\">\n<h2 class=\"intercom-article-subheading\">Read our frequently asked questions (FAQ) for accepting card payments on Bookipi Invoice<\/h2>\n<h1 id=\"h_28761db0f4\"><b>Accepting Card Payments FAQ<\/b> <\/h1>\n<p class=\"no-margin\">Frequently asked questions include: <\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"#h_77cc0b60de\" target=\"_blank\" class=\"intercom-content-link\">How does accepting card payments work?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_f02e4921df\" target=\"_blank\" class=\"intercom-content-link\">How do I set up card payments?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_fe1cd62ab2\" target=\"_blank\" class=\"intercom-content-link\">Is it free to accept credit card payments?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_7de9efafe6\" target=\"_blank\" class=\"intercom-content-link\">What are the merchant fees for accepting card payments?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_7acc659f87\" target=\"_blank\" class=\"intercom-content-link\">My information has changed for my business. How can I update this on Stripe?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_518065c638\" target=\"_blank\" class=\"intercom-content-link\">Which countries are card payments available in?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_642f2aa336\" target=\"_blank\" class=\"intercom-content-link\">How long is the waiting period for the first payout for card payments?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_5bb21978e6\" target=\"_blank\" class=\"intercom-content-link\">Is there a minimum value for transactions\/invoice values?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_d4c070d05b\" target=\"_blank\" class=\"intercom-content-link\">How long does it take for a refund to be received\/completed?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_00ef1ce5fe\" target=\"_blank\" class=\"intercom-content-link\">I received an email that my customer tried to pay me but I haven\u2019t set up credit card payments. How do I get paid?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_d1b2a02803\" target=\"_blank\" class=\"intercom-content-link\">How do I turn off the accept card payments feature? <\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_4af5fac974\" target=\"_blank\" class=\"intercom-content-link\">My payment is showing incomplete, how can I get this paid?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_24ee498e2d\" target=\"_blank\" class=\"intercom-content-link\">How secure is card payments?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_67be488c28\" target=\"_blank\" class=\"intercom-content-link\">I have accept card payments turned on and I manually marked my invoice as paid, can I still get paid through Bookipi?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"#h_77cc0b60de\" target=\"_blank\" class=\"intercom-content-link\">It\u2019s been over 7 days since the payment was processed, but I haven\u2019t received it in my bank account yet. Could you please advise on the next steps or provide an update on the status?<\/a><\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3 id=\"h_7192d0905b\"><b>Q: How does accepting card payments work?<\/b><\/h3>\n<p class=\"no-margin\">A: Bookipi Invoice has partnered with Stripe, a payments platform. You can accept card payments from customers straight from your invoices in Bookipi Invoice.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">When you first create an account with Bookipi Invoice, the <b>\u2018<i>Accept Card Payments<\/i>\u2018 <\/b>feature is automatically enabled. This feature allows your customer to enter their credit card details. However, your customers aren\u2019t charged until you sign up for <i>Stripe<\/i>. <\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_f321439e49\"><b>Q: How do I set up card payments?<\/b><\/h3>\n<p class=\"no-margin\">Method 1 \u2013 Web<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Log in to your Bookipi Invoice account.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">From the <b>Dashboard<\/b>, click <b>\u2018Enable BookiPay\u2019<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Follow the Stripe signup process. Stripe may request additional information to verify your identity and business. Make sure you complete this process to successfully open an account.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\">Method 2 \u2013 Web<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Access your <b>Bookipi Invoice<\/b> account by logging in.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">To access the <b><i>\u2018General\u2019 <\/i><\/b>tab, click on your business icon located in the bottom left corner of the screen, then navigate to <b><i>\u2018Settings\u2019<\/i><\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Under <b><i>\u2018Payments\u2019<\/i><\/b>, enable the option <b><i>\u2018Accept card payment\u2019<\/i><\/b> by selecting <b><i>\u2018Connect with card\u2019<\/i><\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Follow the Stripe signup process. Stripe may ask for additional information to verify your identity and business. Make sure you complete all the requested steps to successfully open your Stripe account.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\">For a step-by-step guide on using the mobile app, check out this <a href=\"https:\/\/app.intercom.com\/a\/apps\/mye7q9g5\/articles\/articles\/5777418\/show?request=%7B%22conditions%22%3A%7B%22languages%22%3A%5B%5D%2C%22status%22%3A%22published_with_draft%22%2C%22collection_ids%22%3A%5B%5D%2C%22author_ids%22%3A%5B%5D%2C%22last_edited_by_ids%22%3A%5B%5D%2C%22sync%22%3Anull%7D%2C%22order%22%3A%7B%22direction%22%3A%22desc%22%2C%22key%22%3A%22updated_at%22%7D%7D&amp;tag_ids=\" target=\"_blank\" class=\"intercom-content-link\">link<\/a>.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_4bfb6512cf\"><b>Q: Is it free to accept credit card payments?<\/b><\/h3>\n<p class=\"no-margin\">A: It\u2019s completely free to sign up! However, merchant fees do apply for each transaction processed.<\/p>\n<h3 id=\"h_02424d766f\"><\/h3>\n<h3 id=\"h_02424d766f\"><b>Q: What are the merchant fees for accepting card payments?<\/b><\/h3>\n<p class=\"no-margin\">A: Stripe\u2019s merchant fees vary based on your country and the types of cards your customers use. For detailed information regarding these fees, please refer to this <b><a href=\"https:\/\/bookipi.com\/available-countries-fees\/\" target=\"_blank\" class=\"intercom-content-link\">link<\/a><\/b> for more specific insights.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_47d2504163\"><b>Q: My information has changed for my business. How can I update this on Stripe?<\/b><\/h3>\n<p class=\"no-margin\">A: Log in to your <a href=\"https:\/\/stripe.com\/\" target=\"_blank\" class=\"intercom-content-link\">Stripe account <\/a>with the email and password you used to set up your account. If you have misplaced your email or password for your Stripe account, contact <a href=\"https:\/\/support.stripe.com\/?contact=true\" target=\"_blank\" class=\"intercom-content-link\">Stripe support<\/a>. Stripe support can assist you in accessing your account.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_829cf188da\"><b>Q: Which countries are card payments available in?<\/b><\/h3>\n<p class=\"no-margin\">A: Currently, card payments are available in the <a href=\"https:\/\/stripe.com\/global\" target=\"_blank\" class=\"intercom-content-link\">46 countries<\/a> connected with Stripe.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_4cbfc12bbb\"><b>Q: How long is the waiting period for the first payout for card payments?<\/b><\/h3>\n<p class=\"no-margin\">A: If you have set up Stripe, your <b>first<\/b> payout may take 7 days to reach your account. This delay in the <b><a href=\"https:\/\/support.stripe.com\/questions\/waiting-period-for-first-payout-on-stripe\" target=\"_blank\" class=\"intercom-content-link\">first <\/a><\/b><a href=\"https:\/\/support.stripe.com\/questions\/waiting-period-for-first-payout-on-stripe\" target=\"_blank\" class=\"intercom-content-link\">payment\u2019s settlement allows Stripe to mitigate the risk<\/a> of providing credit services to merchants.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">After the first transaction, payouts will usually take about 3 business days and can be monitored through your<a href=\"https:\/\/dashboard.stripe.com\/login\" target=\"_blank\" class=\"intercom-content-link\"> Stripe dashboard<\/a>. The<a href=\"https:\/\/stripe.com\/docs\/payouts#payout-schedule\" target=\"_blank\" class=\"intercom-content-link\"> payout schedules<\/a> vary depending on your industry and the country you are operating in.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_efcaa9596e\"><b>Q: Is there a minimum value for transactions\/invoice values?<\/b><\/h3>\n<p class=\"no-margin\">A: There are <a href=\"https:\/\/stripe.com\/docs\/payouts#minimum-payout-amounts\" target=\"_blank\" class=\"intercom-content-link\">minimum and maximum charge amounts on Stripe<\/a> depending on the currency the transaction is in.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_48cc7ff9a6\"><b>Q: How long does it take for a refund to be received\/completed?<\/b><\/h3>\n<p>A: Refund timelines can vary depending on the payment method and the systems of the bank or card issuer involved. Below is a detailed explanation:<\/p>\n<h1 id=\"h_495384fffb\">Standard Processing Time<\/h1>\n<p>Once a refund is processed, you can generally expect the refunded amount to appear in your account statement within <b>5 to 10 business days<\/b>. This timeframe accounts for the time it takes for financial institutions to transmit and validate the refund between systems.<\/p>\n<h1 id=\"h_8fefc1a4da\">Potential Variations in Refund Timelines<\/h1>\n<p>While the standard processing time is 5\u201310 business days, some users may experience earlier completions, with refunds appearing on their statements as quickly as <b>2 to 3 business days<\/b>. However, this depends on individual bank and payment system processing speeds and is not guaranteed for all users.<\/p>\n<h2 id=\"h_fd95936da2\">Key Factors That May Influence Timelines<\/h2>\n<ul>\n<li>\n<p><b>Bank or Card Issuer Policies:<\/b> The bank or credit card company handling the transaction may have different processing times.<\/p>\n<\/li>\n<li>\n<p><b>Payment Method:<\/b> Refunds processed to credit or debit cards can sometimes take longer compared to bank transfers.<\/p>\n<\/li>\n<li>\n<p><b>Weekends and Holidays:<\/b> Non-business days can delay the appearance of the refund in your account. If you have not received the refund within the prescribed time frame, it is recommended to contact your bank or card issuer for further clarification or assistance.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">\n<h3 id=\"h_bc44a3f647\"><b>Q: I received an email that my customer tried to pay me, but I haven\u2019t set up credit card payments. How do I get paid?<\/b><\/h3>\n<p class=\"no-margin\">A: Your customers can indicate their intention to pay using a credit card through our <i>\u2018<b>Accept Card Payments\u2019<\/b><\/i><b> <\/b>feature. Your customers\u2019 cards are not charged until you have successfully signed up with Stripe.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">In the email notifying you that your customer has tried to pay you, select the button to sign up with Stripe to start getting paid through card payments.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">You can sign up from your Bookipi Invoice app by enabling<i> <\/i><b><i>\u2018Accept Card Payments\u2018<\/i><\/b>.<\/p>\n<p class=\"no-margin\">Transactions through Stripe <a href=\"https:\/\/bookipi.com\/available-countries-fees\/\" target=\"_blank\" class=\"intercom-content-link\">incur a per-transaction fee<\/a>, and payouts are subject to a <a href=\"https:\/\/support.stripe.com\/questions\/waiting-period-for-first-payout-on-stripe\" target=\"_blank\" class=\"intercom-content-link\">waiting period.<\/a><\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_5e975bd153\"><b>Q: How do I turn off the accept card payments feature?<\/b><\/h3>\n<p class=\"no-margin\">A: To <a href=\"https:\/\/bookipi.com\/guides\/invoice-mobile-app\/how-to-turn-off-card-payments-2\/\" target=\"_blank\" class=\"intercom-content-link\">turn off the accept card payments<\/a> feature from the mobile app: Go to <i>More &gt; Settings &gt; Customer Payment Option <\/i>&gt; Turn off the <i>\u2018Accept Card Payments\u2019<\/i> toggle &gt; Select the <i>Tick <b>(\u2713)<\/b><\/i> in the top left-hand corner to save.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">To <a href=\"https:\/\/bookipi.com\/guides\/invoice-web-v2\/how-to-turn-off-card-payments-on-web\/\" target=\"_blank\" class=\"intercom-content-link\">turn off the accept card payments<\/a> feature from the web app:<\/p>\n<p class=\"no-margin\">Go to the <i>Business<\/i> icon on the bottom left side of the page &gt; <i>Settings &gt; General<\/i> &gt; Turn off the \u2018<i>Hanging payments<\/i>\u2018 toggle <\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\"><b>Q: What Does the \u2018Incomplete\u2019 Payment Status Mean and How Can It Be Resolved?<\/b><\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">A: The invoice is logged in Stripe when your customer opens an invoice. If your customer doesn\u2019t enter their card details to pay you, the invoice will show as \u2018<i>Incomplete<\/i>\u2018. Incomplete status can also occur if the authentication step (such as 3D Secure) required for processing the transaction fails, or if the customer fails to complete the required verification process.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">\n<p class=\"no-margin\">To resolve this issue, your customer can easily reopen the invoice and enter their card details so that Stripe can process the payment.<\/p>\n<ol>\n<li>\n<p class=\"no-margin\"><b>Log In to Stripe Dashboard<\/b>: Use your credentials to log into Stripe <a href=\"https:\/\/dashboard.stripe.com\/login\" target=\"_blank\" class=\"intercom-content-link\">here<\/a> and verify the payment status under the \u2018Payments\u2019 section.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Locate the Transaction<\/b>: Search for the specific transaction marked as \u2018Incomplete\u2019 and review the reasons, like authentication failure or missing details.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Engage Your Client<\/b>: Inform the client of the reason for failure and guide them on retrying the payment, ensuring they complete authentication steps and provide correct details.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin\">\n<p class=\"no-margin\">If your account is still showing an incomplete payment after your customer has entered their card details and has been issued a receipt, please reach out to our support team at <a href=\"mailto:support@bookipi.com\" target=\"_blank\" class=\"intercom-content-link\">support@bookipi.com<\/a>.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_6f3998cc1b\"><b>Q: How secure are Bookipi Invoice card payments?<\/b><\/h3>\n<p class=\"no-margin\">A: Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Bookipi is also ISO27001 certified by the approved information security auditors, Compass Assurance.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_2e8528a782\"><b>Q: I have \u2018Accept Card Payments\u2019 turned on, and I manually marked my invoice as paid. Can I still get paid through Bookipi Invoice?<\/b><\/h3>\n<p class=\"no-margin\">A: You can\u2019t accept card payments from customers if you have manually marked an invoice as <i>\u2018Paid\u2019.<\/i> To fix this, please remove the manually marked payment from the invoice. Then, reach out to our support team at <a href=\"mailto:support@bookipi.com\" target=\"_blank\" class=\"intercom-content-link\">support@bookipi.com<\/a>. We can refresh the invoice to be paid.<\/p>\n<p class=\"no-margin\">\n<h3 id=\"h_2e59f275d5\">Q: It\u2019s been over 7 days since the payment was processed, but I haven\u2019t received it in my bank account yet. Could you please advise on the next steps or provide an update on the status?<\/h3>\n<p class=\"no-margin\">A: If it\u2019s been more than 7 business days and you still haven\u2019t received the funds, here are the steps you can take:<\/p>\n<ol>\n<li>\n<p class=\"no-margin\"><b>Check Your Payout Status in Stripe Dashboard:<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Log in to your Stripe account.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Go to <b>\u2018Payments\u2019 &gt; \u2018Payouts\u2019<\/b> to see the status of your most recent transfer.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Look for any flags like \u2018Failed\u2019 or \u2018Pending\u2019 that may explain the delay.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Try to look at how you set your payout schedule. If payout is set to \u2018Manual\u2019, you need to initiate the transfer on your end. With manual payouts, funds remain in your Stripe dashboard until you manually initiate the transfer to your bank account. This gives you full control over when payments are deposited.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Verify Your Bank Details:<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Go to <b>\u2018Settings\u2019 &gt; \u2018Bank accounts and scheduling\u2019<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Double-check that your bank account number, routing code, and account name are all accurate.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Look for Email or Dashboard Notifications:<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Stripe sometimes places payouts on hold for account verification or risk reviews.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Check your inbox and Stripe dashboard for any action items or requests from Stripe.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Contact Stripe Support:<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">If everything looks correct and you still haven\u2019t received the payment, contact Stripe support directly through <a href=\"https:\/\/support.stripe.com\/\" target=\"_blank\" class=\"intercom-content-link\">https:\/\/support.stripe.com\/<\/a>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Include the payout date, amount, and your account email to speed up the process.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr>\n<p class=\"no-margin\">\n<h2 id=\"h_afedac18bf\"><b>Discover more tutorials for Bookipi Invoice on Web v2<\/b><\/h2>\n<p class=\"no-margin\">Discover more tips on how to get the most out of Bookipi Invoice on Web v2 with our<a href=\"https:\/\/bookipi.com\/guides\/invoice-web-v2\/\" target=\"_blank\" class=\"intercom-content-link\"> Web v2 guides<\/a>.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Make sending invoices anytime and anywhere even easier by downloading <a href=\"https:\/\/www.bookipi.com\/invoice-app\/\" target=\"_blank\" class=\"intercom-content-link\">Bookipi Invoice mobile app<\/a> and checking out our <a href=\"https:\/\/bookipi.com\/guides\/invoice-mobile-app\/\" target=\"_blank\" class=\"intercom-content-link\">mobile app guides<\/a>.   <\/p>\n<p class=\"no-margin\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Read our frequently asked questions (FAQ) for accepting card payments on Bookipi Invoice<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_yoast_wpseo_focuskw":"card payments faq","_yoast_wpseo_title":"How To Accept Online Credit Card Payments FAQs | Bookipi Web","_yoast_wpseo_metadesc":"Learn how to accept online card payments straight from invoices in Bookipi Invoice web app. Read our FAQ on how to get paid by your 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